Coogee Bay Hotel (“Hotel”) is a trading entity of C.inc Pty Limited, and forms part of a group of hotels owned and controlled by the same company (“Group”). We at the Coogee Bay Hotel and the Group as a whole recognise that your privacy is very important and we are committed to protecting the personal information we collect from you.
The Privacy Act 1988 (Cth) (“Privacy Act”) and the National Privacy Principles (“NPP’s”) govern the way in which we manage your personal information. This policy sets out how we collect, use, disclose and otherwise manage your personal information and why it is necessary for us to collect that information.
Privacy Collection Statement
We collect personal information for the primary purpose of providing you with the products or services you are seeking. Accordingly, if the personal information you provide is incomplete and/or inaccurate we may be unable to provide you with those services. In addition, we may collect this information as part of our policy to protect our customers, staff and property.
Collection of Personal Information
Generally, we will collect, use and hold personal information about you, that is, information that can identify you, such as your name, address and other contact details which are required in order to provide you with the services and facilities offered by the Group What information is collected will depend upon what services you require.
For example, we may collect and use your personal information for one or more of the following reasons:
- processing an application you have made, eg for membership benefits;
- entertainment and ticketing services;
- providing you with information about other services offered by one or more members of the Group including promotional information, that may be of interest to you;
- facilitating our internal business operations, including the fulfilment of any legal requirements; and
- analysing our services and customer needs with a view to developing new and/or improved services.
Methods of collection
Personal information will usually be collected directly from you with your consent through the use of any of our standard forms, including over the internet, via email, during a telephone conversation with you or through our ID scanning system “QikID” which is operated by fully trained staff.
There may, however, be some instances where personal information will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you.
To facilitate the safe and secure environment we provide to our patrons, visitors and staff members and for their protection and the protection of our property, we operate constant video surveillance on the premises.
Recorded footage is only retained for a limited amount of time, for a minimum of 28 days, unless required for investigational purposes in respect of a breach of security, illegal activity or suspicious activities. Retention of footage is legal requirement of our operating as a Hotel under the Liquor Act 2007
Use and disclosure
We use and disclose personal information about you for the purposes for which it was collected and may use it to inform you about other services and facilities offered by the Group. Once the information is no longer needed for these purposes it is permanently destroyed. If you do not want to receive direct marketing communications you may opt out of these services at any time.
In some circumstances we may need to disclose your personal information to:
- service providers, who are essential to the operation of our business or who provide services you have requested and we have arranged on your behalf;
- a purchaser of the assets and operations of our business, providing those assets and operations are purchased as a going concern; and
- our related entities and other organisations that we have affiliations with for the purposes of providing you with information about services and various promotions that might be of interest to you.
In addition to above, we reserve the right to use your personal information for matters of public interest. This might occur where your personal information is required in the course of police investigations or investigations by other law enforcement/regulatory bodies, in relation to health and safety issues or for the protection of the Group’s property and other rights.
We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is fundamentally important to us. We will take all reasonable measures to ensure that your personal information is stored securely and to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.
You may access the personal information we hold about you, by making a written request to the Marketing Department at:
Address: PO Box 19, Coogee NSW 2034
We will endeavour to provide you with access to the information requested within 30 days.
We may decline a request for access to personal information where we are required by law to do so.
If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please contact us immediately to update your information.
If you access our web site, we may collect additional personal information about you in the form of your IP (Internet Protocol) address and domain name.
Links to other websites
Hotel Passes “QikID”
Address: PO Box 19, Coogee NSW 2034
Telephone: +61 2 9665 0000